Customer Service
- Shipping & Delivery
- Security
- Returns & Replacements
- Ordering
- Payments
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- 1. We can ship to most destinations worldwide.
2. We ship most items within 10 days following the receipt of payment, however there may be a longer delivery time in some instances for example with commissioned works of art. Where there is a delay we will advise you by email.
3. We use international air-mail to ship most items. Please contact us to request that your order be couriered to you and obtain a quote for courier shipping if required. Please advise us if your order is urgent so that we ensure we can meet your requirements.
4. We use New Zealand Post, the largest and most reputable postal carrier in New Zealand. Air-mail to USA, Canada, Australia, Western Europe, the UK and Asia normally takes between 4 and 10 business days. In the unlikely event that your item arrives damaged or is lost, simply let us know, and we will either replace it (if a replacement is available) or provide a refund - the choice is yours.
5. When you purchase a product from us, you obtain free insurance cover for most items. However at times it may be necessary to pay for additional shipping or insurance charges depending on the nature of the item and the destination it is being shipped to. We will advise you if additional charges are due and you can select the appropriate value in the shipping section and then proceed to the checkout.
6. Any import duty or taxes, which are levied by the authorities of your country once the product reaches you, are your responsibility. - Security
- Shopping at KiwiArtz is secure. This site uses industry standard SSL encryption to protect your credit card details. Payment services are provided by Direct Payment Solutions. No credit card details are stored in our system.
- Returns & Replacements
- Please choose carefully as we are unable to exchange goods if you change your mind. Faulty goods may be returned for a refund or exchange within 7 (seven) days of receiving the item(s).
- Ordering
- The shopping cart attached to the KiwiArtz website provides a streamlined and effective way of completing your purchases. Simply click on the ADD TO CART button as you decide to purchase an item and when you are ready click PROCEED TO CHECKOUT. From here you can either log in to your existing account, create an account or register as a guest for a one-off transaction.
If you would like us to include a gift message with your item please select the ADD GIFT OPTIONS box and complete your message. We will happily gift wrap for you (except where the item is sent direct from the artist). Please request this in the Gift Message box at the checkout.
- Payments
- We accept Visa, Mastercard, American Express and JCB credit cards, direct payment to our bank account, cheques (NZ customers only) and PayPal payments. Your credit card purchase will show on your statement with the name of Mutual Pacific Products Limited.
- Viewing Orders
- You may view the status of your order at any time by logging into your account.
- Updating Account Information
- Account information can easily be updated at any time by logging into your account. You may also contact us by email sales@kiwiartz.co.nz or phone +64 9 577 0200 if you require assistance. Please refer to the Contact Us section for further details.